Terms and Conditions of ProClean Experts s.r.o.
Effective from: 3 July 2025
These terms and conditions (hereinafter the "terms") govern the rights and obligations between ProClean Experts s.r.o., Company ID: 23342196, with its registered office at Křemencova 1647/2, Nové Město, 11000 Praha 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 425597 (hereinafter the "provider"), and the customer who orders cleaning services.
I. Ordering Services
The customer orders cleaning services via the contact form, telephone, or e-mail. The order becomes binding upon confirmation by the provider. The contract between the provider and the customer is concluded at the moment the order is confirmed.
II. Scope of Services
The provider undertakes to carry out the cleaning to the extent agreed upon when the order is confirmed. The cleaning is performed by the provider's employees. The rules and standards of cleaning are set out in the company whitebook.
III. Price and Payment Terms
Prices for services are agreed individually within the order. Payment is made either in cash after the cleaning is completed, or by bank transfer as agreed. All payments are accepted exclusively to the provider's account.
IV. Order Cancellation and Cancellation Terms
The customer has the right to cancel an order without a cancellation fee if the cancellation is made more than 24 hours before the agreed cleaning time. In the case of cancellation within a shorter period, the customer is obliged to pay a contractual penalty amounting to 100 % of the order price.
V. Withdrawal from a Distance Contract
Where the customer is a consumer and the contract was concluded at a distance, that is through this website, by e-mail or by telephone, the customer has the right to withdraw from the contract within 14 days of the day it was concluded, without giving a reason and without any penalty (Section 1829(1) of the Civil Code).
Sending the withdrawal on the last day of that period is enough to meet the deadline. The customer may use the model form under Government Regulation No. 363/2013 Coll., but is not obliged to: any unambiguous statement sent to info.procleanx@gmail.com or to the company address given below will do. The company will confirm receipt without undue delay.
If the customer expressly asks for the cleaning to be carried out before the fourteen-day period expires and then withdraws, the customer pays a proportionate part of the price for what was performed up to the moment of withdrawal (Section 1834 of the Civil Code).
The right of withdrawal ceases once the service has been performed in full, with the customer having given prior express consent before performance began and having acknowledged that the right would cease upon completion (Section 1837(a) of the Civil Code).
The cancellation terms in Article IV apply only where the right of withdrawal under this Article does not arise or has already ceased. They do not affect a consumer right of withdrawal in any way.
VI. Liability for Damage
The provider is liable for damage caused during cleaning if it was demonstrably caused by the negligence of its employees. Any damage must be reported by the customer without delay, no later than 24 hours after it occurs.
VII. Processing of Personal Data
The customer acknowledges that their personal data will be processed in accordance with the policy available at: http://procleanx.cz/en/privacy-policy/
VIII. Changes to the Terms and Conditions
The provider reserves the right to unilaterally amend these terms and conditions in accordance with Section 1752 of the Civil Code. The customer will be informed of any change to the terms by e-mail or another suitable means at least 15 days in advance.
IX. Out-of-Court Resolution of Consumer Disputes
The body competent for the out-of-court resolution of consumer disputes arising from the contract is the Czech Trade Inspection Authority (Ceska obchodni inspekce), Gorazdova 1969/24, 120 00 Prague 2, Czech Republic, company number 000 20 869, https://www.coi.cz. Details of the procedure and the form for submitting a proposal are available at https://www.coi.cz/informace-o-adr/.
A proposal may be submitted no later than one year from the day the customer first exercised, with the company, the right that is the subject of the dispute. The procedure is free of charge for the consumer, and bringing it does not affect the right to take the same matter to court.
The customer may also contact the company directly at info.procleanx@gmail.com. The company will decide on a complaint without undue delay.
X. Final Provisions
These terms and conditions take effect on 3 July 2025. By confirming an order, the customer expresses agreement with their wording.
Provider's contact details:
ProClean Experts s.r.o. Křemencova 1647/2, Nové Město, 11000 Praha 1 E-mail: info.procleanx@gmail.com Tel.: +420 774 290 047 Web: https://www.procleanx.cz